樂格蘭德酒店 (Le Grand Hotel)

I was traveling with my daughter (youth). Our priority for hotel is location, near train station and safe for 2 female travelers. Le Grand’s location is fantastic, right opposite the train station and beside walking streets, everything was within walking distance. Take the local metro was also very convenient as it’s just at the main train station. The breakfast buffet was also good.

Après plus de douze heures de train, une oasis à deux pas de la gare. Accueil chaleureux et souriant. Et puis une chambre digne de ce nom. Un petit déj à emporter pour un départ aux aurores. Que demander de plus. Merci.

AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here". This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us". This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress.

酒店位置優越，而且需要按鐘叫frontdesk開門，感覺很安全！房間簡單又整潔，很喜歡！ 早餐選擇還可以！

Also der HBF ist in der Nacht wegen Betrunkenen leider laut. Ansonsten liegt das Hotel gut. Die Zimmer sind eindeutig nicht renoviert. Nicht schlecht trotzdem, aber eindeutig nicht am besten Stand (Klo steht abseits von der Wand seltsam in der Bad-Mitte, Fugen im Badezimmer stellenweise renovierbedürftig, Teppichboden im gesamten Zimmer wirkt unsauber, kein großes Licht im Raum sondern nur kleine Lichter - kein großer Strom-Regeler). Das Frühstücksbuffet ist recht eng aber nicht schlecht. Die sehr freundliche Rezeptionistin hat unsere Anfragen aber sehr freundlich geregelt.

Location of the hotel is strategic as I was looking for a hotel near the train station as I didn’t wanna haul my two big heavy suitcases further than that, and for that I had a next train to catch near noon time. While the room and the bathroom were not big, they were sufficient. Other than that, there was not a lot of other facilities to mention. The reception staffs could have put on more friendly faces actually which would make the staying experience more pleasant. I am not sure why there was a need to press the door bell so that the counter staff could open the door every time when entering the hotel. Worth mentioning is the higher than expected break first. Breads, coffee, cheese, cereal, fruits etc were all provided and they tasted great. For the price point, I think it is great for value.

Great location for train travelers because the hotel is across the plaza from the station. A 15-20 minute walk to the Cathedral and about the same for Petit France. Plenty of trams and buses and the little tourist train can be boarded at the Cathedral. Good breakfast at the hotel and the staff are friendly and helpful. It would help if the staff posted notices on the doors of the rooms to please close the doors quietly - most of the guests slammed them and the place echoes,

ข้อดีคือทำเลที่ต้้ง เดินทางสะดวก โรงแรมค่อนใหญ่ ห้องน้ำค่อนข้างเก่าแต่ดีที่มีอ่างอาบน้ำ ไม่มีตู้เย็นในห้อง ไฟไม่ค่อยสว่าง/สว่างไม่ทั่วถึง ไม่มีอุปกรณ์ห้องน้ำให้ใช้อย่างเพียงพอ

經常選火車站附近的樂格蘭酒店，這家也一點沒讓我失望！服務非常熱情、專業，房間佈置合理、舒適，衞浴高質量。最可圈可點的是酒店配備了有密碼的行李存儲櫃！

Fantastic hotel, right across from the station. Breakfast had a great variety. Rooms are large and great showers too. Wish I stayed here longer instead of the other hotel that I stayed in.